Shipping policy

Shipping Policy

Last updated: November 14, 2026

1. Free, Insured U.S. Shipping

Shipping is free on every U.S. order. Every shipment:

  • Is insured for the full value of the item while in transit.
  • Is tracked, with tracking emailed to you when your order ships.
  • Ships in plain, discreet packaging with nothing on the outside indicating the contents.
  • Requires an adult signature at delivery. The person signing must be 21 or older. The signature requirement cannot be waived.

Expedited and overnight shipping are not offered. If you won’t be available to sign, use the carrier’s delivery tools to reschedule or hold the package at a staffed carrier location. For security and insurance reasons, we cannot redirect a shipment to a third party or leave it without a signature.

2. Processing and Delivery Times

  • In-stock items: ship within 1–2 business days after payment, identity verification, and fraud review are complete.

Because we sell high-value items, every order is reviewed before it ships. High-value orders, orders that need additional verification, holidays, and severe weather can add time. Transit times depend on your location and the carrier. Delivery times are estimates, not guarantees. If a material delay affects your order, we will contact you.

3. Shipping Address

Please make sure your shipping address is complete and accurate. For security, we may require the shipping address to match information verified during payment or fraud review, and address changes after an order is placed may require additional verification or may not be possible. We may decline to ship to P.O. boxes, freight forwarders or reshipping services, addresses where a signature cannot be collected, and destinations subject to legal or security restrictions. Swiss Watches Dot Com is not responsible for delays or losses caused by an incorrect address.

4. International Shipping

International shipping is available to the destinations shown at checkout and may require additional payment, identity, or address verification before an order is accepted. Customs duties, import taxes, VAT, and similar fees charged by the destination country are the recipient’s responsibility unless stated otherwise at checkout.

If a package is refused, returned, or abandoned because required charges were not paid, this does not create a right to a return or refund except where the law requires.

5. Lost, Damaged, or Tampered Packages

If a package appears opened, damaged, or tampered with, do not accept it when refusal is reasonably possible, and contact us right away at (770) 584-1378 or info@swisswatches.com with your name, order number, and tracking number. Keep all packaging and contents until the matter is resolved. We open and manage the carrier or insurance claim. Refunds or replacements are issued once the investigation is complete, which can take up to 90 days.

6. Shipping Items to Swiss Watches Dot Com

For approved returns, warranty claims, and items you are selling or trading to us, we provide a prepaid, insured shipping label.

  • Do not ship anything without written authorization from our team.
  • Use only the label we provide, and drop the package off at a staffed carrier location.
  • Pack the item securely in plain packaging, with nothing on the outside indicating valuables.

Our insurance applies only when these instructions are followed.

7. Contact

Swiss Watch Co, LLC, doing business as Swiss Watches Dot Com
3255 Peachtree Road NE, Suite 3, Atlanta, GA 30305
Phone: (770) 584-1378
Email: info@swisswatches.com