Shipping policy

Shipping & Delivery Policy

Last updated: October 17, 2026

Swiss Watches Dot Com ships high-value luxury watches. Every shipment is prepared, inspected, packaged and dispatched using procedures designed to protect both the watch and the customer throughout delivery.

Processing

Orders ship within 1–2 business days after payment, identity verification, fraud review and any other required order verification have been completed.

Orders confirmed before approximately 12:00 PM Eastern Time Monday through Friday may be eligible for same-day dispatch, but same-day shipment is not guaranteed. Orders placed after the daily cutoff, on weekends or on federal holidays will generally begin processing on the following business day.

High-value transactions, bank wire payments, unusual orders, severe weather, holidays, inventory verification or additional security review may require additional processing time. If a material delay affects your order, our team will contact you.

Domestic shipping: free, insured, overnight

Every order shipped within the United States ships free by FedEx Priority Overnight, fully insured, adult signature required. There is no charge for domestic shipping, packaging or insurance.

Shipments are sent in discreet, unbranded packaging. Higher-value orders may be upgraded to a more secure or monitored service at our discretion at no charge to you.

Insurance

Every shipment is insured for its full value while in transit.

In the event of loss or damage during transit, contact Swiss Watches Dot Com immediately. We initiate and manage the carrier or insurance claim and may require your cooperation, documentation, photographs or other information. Do not discard damaged packaging or shipping materials until the matter has been resolved.

Signature required

An adult signature is required for every delivery and cannot be waived.

If no adult recipient is available, the carrier may attempt redelivery or hold the package at an approved secure facility. Identification may be required for pickup. For security and insurance reasons, third-party pickup or redirection of a shipment is not permitted.

Tracking

Once your order has been dispatched, tracking information is sent to the email address associated with the order. You can follow the shipment through the tracking link we send, directly with FedEx, or by contacting us.

Please monitor your shipment closely and arrange for an adult to be available on the scheduled delivery date.

Delivery estimates

Delivery estimates begin after an order has completed processing and been handed to the carrier. FedEx Priority Overnight typically delivers on the next business day to most U.S. addresses; some remote areas take an additional day. These timeframes are estimates, not guarantees. Weather, carrier disruption, holidays, security review or circumstances outside our reasonable control may delay delivery.

Shipping address

Customers are responsible for providing a complete and accurate shipping address. For security reasons, we may require the shipping address to correspond with information verified during payment or fraud review. Changes to the shipping address after an order is submitted may require additional verification and may not always be permitted.

Swiss Watches Dot Com may decline to ship to:

  • P.O. boxes;

  • APO/FPO addresses where signature requirements cannot be satisfied;

  • freight forwarders or reshipping services;

  • addresses that cannot satisfy insurance or carrier requirements;

  • destinations subject to legal, sanctions, export-control, fraud or security restrictions.

Showroom pickup: Atlanta

Showroom pickup by appointment is available at checkout and is free:

Swiss Watches Dot Com 3255 Peachtree Rd NE Suite 3 Atlanta, GA 30305 Mon–Fri 11 AM–6 PM, Sat 12–5 PM, Sun closed (ET)

Orders are ready for pickup within 1–2 business days after payment and verification clear; we confirm your appointment by phone or email. A valid government-issued photo ID matching the name on the order is required before a watch is released, and additional payment or identity verification may be requested. You will have the opportunity to inspect the watch in the showroom before leaving. Pickups remain subject to our Final Sale & Order Protection policy.

International shipping

International shipping is available only to approved destinations and is reviewed on a case-by-case basis. Additional payment, identity, address or transaction verification may be required before an international order is accepted. Availability is subject to applicable export-control rules, sanctions restrictions, carrier availability, insurance requirements and local regulations. Rates and delivery times are quoted at checkout or by a specialist before the order is confirmed.

Customs, duties and taxes

Domestic sales tax, where applicable, is calculated according to the destination and applicable law.

For international shipments, customs duties, import taxes, VAT, brokerage charges and similar governmental fees may be imposed by the destination country. Unless expressly stated otherwise, these charges are the responsibility of the customer and are not included in the product price. Swiss Watches Dot Com will not undervalue merchandise or falsify customs documentation. A customer's refusal or failure to pay legally imposed import charges does not create a right to return or refund an otherwise valid final-sale purchase, except where applicable law requires otherwise.

Damaged or tampered packages

Do not knowingly accept a package that appears materially opened, damaged or tampered with when refusal is reasonably possible. Contact us immediately if you encounter a delivery issue.

Contact

Swiss Watches GA, LLC, doing business as Swiss Watches Dot Com 3255 Peachtree Rd NE Suite 3 Atlanta, GA 30305 info@swisswatches.com (770) 584-1378